The vast, vast majority of the time, the Social Flash MOBILE app will send the customer’s photos without any issues or additional steps. If a customer does report not receiving photos, here’s some easy steps to keep that customer happy:



PRO TIP: Leave the Social Flash MOBILE app open after taking pictures to allow the app to upload and send photos and shares.  You will see the "unsent" photos/shares notification bounce across the top header until they are successfully sent.  This typical happens within seconds of sending the photos.


  1. Get customer’s cell phone number, approximate time of visit, a description of what they looked like and resend the customer’s photos using PORTAL. Step are HERE.
  2. Go to the device with your Social Flash MOBILE app and check to see if there are any unsent photos/shares. Confirm Wi-Fi connectivity by opening Safari browser. Move closer to the Wi-Fi router if needed. Unsent photos/shares queue will clear in 10-20 minutes automatically with restored internet and the Social Flash MOBILE app left on and open. (it is common to briefly see the "1 unsent photo, 1 unsent share" immediately after sending photos, then quickly disappearing as the photo is uploaded on a slower internet connection.  This is no cause for concern.)


3. If you have no Unsent Shares, email support@socialflashmedia.com with the customer’s cell phone number and approximate time of visit. We’ll chase the transactions through our database to see what happened. The most common cause we see in these cases is that the customer entered the wrong phone number or the customer accidentally deleted the text.